✦CQC Registered · Derby & East Midlands

Compassionate Care
Delivered Right at
Your Doorstep

Haven Care provides personalised home care and supported living services across Derby and the East Midlands — helping you or your loved ones live with dignity, independence, and joy.

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Service Users

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Happy Families

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Years Experience

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5-Star Rated Haven CareTrusted across Derby & East Midlands

Personal CareSupported LivingCompanionship24/7 Support

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CQC Registered

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Care with Dignity

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CQC RegisteredFully regulated & inspected

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Derby & East MidlandsServing local communities

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Mon–Sat Available09:00–17:00 office hours

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Person-CentredTailored plans for every individual

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5-Star RatedLoved by families across Derby

Compassionate carer with elderly patient

5+

Years Excellence

About Haven Care

More Than Care —
We Are Your Family

Haven Care Group Ltd is a CQC-registered care provider based in Derby, delivering compassionate home care and supported living across the East Midlands. Every person deserves to live with dignity, independence, and purpose.

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CQC Registered & Fully Regulated

Every service meets the highest national standards under full CQC inspection and guidance.

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Trained, Compassionate Professionals

Carefully recruited, fully trained staff committed to outstanding person-centred support.

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Bespoke Care Plans

Personalised plans reflecting each service user's unique needs, preferences, and aspirations.

Learn More About Us

Registered with the Care Quality Commission

Our Services

Thoughtfully Crafted
Care Services

A comprehensive range of home care and supported living services — each designed to empower you and elevate your quality of life.

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Personal Care

Compassionate assistance with bathing, dressing, mobility and grooming — always delivered with dignity and warmth.

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Supported Living

Empowering individuals to live as independently as possible in a safe, nurturing, tailored environment.

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Companionship

Friendly companions who spend quality time talking and listening — helping clients feel valued and connected.

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Medication Management

Safe, accurate medication reminders and administration — peace of mind for users and families alike.

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Household & Shopping

Light housework, laundry, grocery shopping and more — practical support that makes an enormous difference.

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Domiciliary / Home Care

Flexible, person-centred support in your own home — enabling independence with confidence and comfort.

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View All Services

"The carers helped me in a respectful and compassionate way, always making me feel comfortable, valued, and treated with dignity."

— Geoff, Stoke on Trent · Haven Care Service User

200+

Service Users

5★

Rated Service

100%

CQC Compliant

Why Choose Haven Care

Trusted Hands,
Trusted Heart

When you choose Haven Care, you're welcoming a team that genuinely cares about your wellbeing, your family, and your future.

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Compassionate at Heart

Warm, empathetic carers who prioritise your emotional wellbeing alongside physical care.

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Truly Personalised Plans

Every care plan built around your preferences, routines, and specific support needs.

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Expert Care Team

Highly trained, background-checked professionals with skill and genuine passion.

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Community Rooted

Deeply engaged in Derby — a provider you can be proud to have by your side.

How It Works

Your Journey to Better Care
in 4 Simple Steps

1

Get in Touch

Reach out by phone, email, or our online form. Our friendly team is ready to listen and help.

2

Free Assessment

A thorough, no-obligation care assessment at your home to understand your needs and goals.

3

Bespoke Care Plan

Your coordinator creates a fully tailored plan, matching you with the ideal care professional.

4

Care Begins

Your Haven Care journey starts, with regular reviews to ensure care evolves with your needs.

Testimonials

Words from the Families
We Support

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I would like to express my sincere gratitude to Haven Care for the outstanding care and support they have provided. The carers helped me with personal care in a respectful and compassionate way, always making me feel comfortable, valued, and treated with dignity. Their support with cleaning and shopping made such a positive difference. I especially appreciate the companion service — carers always friendly, patient, and willing to listen.

G

★★★★★

Geoff

Stoke on Trent — Service User

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The support I receive from Haven Care has genuinely transformed my day-to-day life. Knowing that a caring, professional team will be there gives me and my family enormous peace of mind. I could not recommend them highly enough.

A

★★★★★

Angela M.

Derby — Service User

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Mum absolutely loves her carer from Haven Care. She looks forward to every visit and we have noticed a significant improvement in her mood and overall wellbeing since care began. Wonderfully professional and kind.

J

★★★★★

James T.

Derby — Family Member

Read All Reviews

Helpful Resources

Health & Wellbeing Resources

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NHS Healthcare Apps

Explore NHS-approved health and wellbeing tools designed to help you take positive steps toward better health.

Visit NHS Resource →

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BBC Health News

Stay informed with the latest health developments keeping you current on matters affecting your care.

Read BBC Health →

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Check My Wellbeing

A powerful NHS self-assessment tool with direct links to mental health support resources for your personal wellbeing.

Check Wellbeing →

Book an Assessment

Take the First Step Toward
Exceptional Home Care

Book a complimentary care assessment — our team guides you toward a personalised care experience built entirely around you.

Full Name

Phone Number

Email Address

Preferred Date

Service Required

Preferred Time

Additional Notes

No obligation · Completely free · Response within 24 hours

Home/About Us

About Haven Care

We are a CQC-registered home care provider rooted in Derby, committed to delivering compassionate, dignified, and highly personalised care across the East Midlands.

5+

Years of Excellence

Our Story

Built on Care, Compassion
& Community

Haven Care Group Ltd was established with one unwavering mission: to provide the kind of care we would want for our own loved ones. Based in Derby and serving the East Midlands, we have grown into a trusted name in personalised home care and supported living.

Our dedicated professionals bring years of health and social care experience, guided by our core values of respect, compassion, dignity, and excellence. We take pride in the relationships we build — founded on trust, transparency, and genuine human warmth.

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Our Mission

To enhance the quality of life for every individual we support, enabling them to live with independence, dignity, and purpose in the comfort of their own home.

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Our Vision

To be the most trusted and compassionate home care provider in Derby and the East Midlands, setting the benchmark for person-centred care.

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Our Values

Respect · Compassion · Dignity · Excellence · Reliability · Integrity — these guide every single decision we make.

Book a Free Assessment

Registered with the Care Quality Commission (CQC)

Our Team

Meet the People Behind
Haven Care

Compassionate Professionals,
Every Step of the Way

Every member of our team is carefully recruited for their compassion and professionalism. We invest heavily in training, development, and wellbeing — because happy, supported carers deliver exceptional care.

What Makes Us Different

The Haven Care Difference

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Person-Centred Approach

We take time to truly understand each person's personality, preferences, history, and goals — creating care that genuinely fits their life.

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Highly Trained Staff

All carers complete rigorous training programmes, DBS checks, and ongoing professional development to maintain the highest standards.

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Safeguarding & Safety

The safety of our service users is paramount. We follow robust safeguarding policies and maintain open communication with families.

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Transparent Reporting

Families receive clear, regular updates on their loved one's care. Full transparency — you will always know what is happening and why.

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Continuous Improvement

We regularly review and refine our services, actively seeking feedback to ensure we are always improving the care we deliver.

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Community Partnership

We work in close partnership with NHS services, local authorities, and community organisations for a joined-up approach to care.

Home/Our Services

Our Care Services

A comprehensive suite of home care and supported living services, each thoughtfully designed to empower you, protect your independence, and enrich your quality of life.

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